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Autoresponder   CMS+

Make it more than customer support

Provide immediate, helpful customer service from anywhere, at any time.

Complaint Management System an application which allows users to report local issues which they are facing in their locality.

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Autoresponder 

Seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

Autoresponder is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, and easy to use.

Support that’s simple, smart, and fast

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Dashboard & Reports

Get system overview and basic historical statistics on tickets count and status per department, staff and help topics

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Alerts & Notice

Staff and clients are kept up to date with email alerts. Configurable and flexible settings

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Ticket  Assignment

Assign tickets to a staff or teams. Assignment notes are logged as internal notes

Transfer tickets between departments to make sure it's being handled by the correct staff.

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email Integration

Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

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Role Assignment 

Control staff's access level based on assigned groups, departments and teams.

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Messaging 

 

Configurable automatic reply sent out when a new ticket is opened or a message is received.

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Customer Portal

All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.

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Responses 

Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.
 

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Key features

  • Responsive design: Can be accessed from Mobile phones, and any computer

  • Web-based Platform: Autoresponder is a web-based multi-user support platform. No local installation required. Access it anytime - from anywhere

  • Due Dates: Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates

  • Ticket Filters: Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers

Contact Us

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 Address. Jabal Amman  3rd Circle Queen Musbah 11 st.

Tel  +962 77 941 0419

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